PRIVACY
Privacy Policy
Last updated: 2 October 2026
This policy explains how 99 Decibel uses information when you browse this website, request the playbook, arrange a call, or contact us.
What we collect
When you request the playbook, we save your name, email address, request date, and any communication preferences you choose to provide. When you contact us by email or arrange a call, we receive the contact information and venue details you choose to share. The website uses the Meta pixel to measure page views and clicks on call and download links, along with browser and device information.
How we use it
- To provide the playbook you request.
- To send venue marketing tips and follow-ups if you opt in.
- To respond to your enquiry and prepare for the conversation.
- To arrange your venue growth call and discuss your marketing needs.
- To measure and improve our own marketing and this website.
Who we share it with
Our website hosting, database, and email providers process information needed to operate the site and respond to enquiries. Meta receives website event data through its pixel. Our forms, contact records, appointment booking and follow-up workflows use GoHighLevel (LeadConnector). Bookings and video calls use Google Calendar and Google Meet. Information you submit through these services is processed to handle your request and schedule your call. We do not sell your personal information.
Mobile phone numbers & SMS consent
We collect your mobile phone number when you provide it through our enquiry, booking, or contact forms, or directly to our team. We record your SMS consent choice with your contact record. Providing a phone number or accepting our Terms & Conditions does not by itself give consent to receive SMS messages. SMS consent is optional and is not a condition of purchase.
Depending on the SMS choices you select, 99 Decibel may use your number to send account updates, appointment and service notifications, and promotional offers about our venue marketing services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also contact support@99decibel.com for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own use. We only allow service providers that operate our messaging service to process the information needed to deliver messages on our behalf; they may not use it for their own marketing. These restrictions apply even where other sections of this policy describe information sharing.
How we protect and retain your information
Contact information and consent records are stored in our access-controlled business systems, including GoHighLevel. We use encrypted connections and limit access to people and service providers who need the information to handle your request. We retain it for as long as needed to provide our services, maintain consent and opt-out records, and meet applicable obligations. No method of storage or transmission is completely secure.
You may request access, correction, or deletion by emailing support@99decibel.com. We may retain a minimal suppression record to respect your request not to receive messages. See our SMS/Messaging Program terms.
Cookies & pixels
We use the Meta pixel and associated cookies to understand which ads and pages lead to enquiries. You can control cookies through your browser settings; blocking them may affect how the site works.
Your choices
You can ask us to access, correct, or delete your information, or to stop contacting you, at any time. Email support@99decibel.com and we’ll take care of it.
Contact
99 Decibel — support@99decibel.com